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Free shipping over PLN 500 | 30 days to return the product

PAW DESIGN
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Frequently asked questions

1. What makes the products in your store stand out?

In our store, you'll find only carefully selected premium accessories for dogs and cats, mostly created by small Polish and international manufacturers. Each product is made with passion, in small batches or to order, from the finest materials – ensuring your pet can enjoy exceptional quality, comfort, and safety.

2. Are all products handmade?

Most of our products are handmade, created in small workshops. This makes each piece unique, with slight variations in detail, a sign of handcrafted craftsmanship and authenticity.

3. How do I choose the right size of accessories for my pet?

Each product includes a detailed size chart and instructions for measuring your dog or cat. If you have any questions, please contact us and we'll help you choose the right size so your pet feels comfortable and safe.

4. Can I order a personalized product?

Yes! Many of our brands offer customization—from color selection to name embroidery to a custom bed design. Details can be found in the product description. If you're looking for additional customization, such as a bed made from the same fabric as your sofa, simply contact us before ordering.

5. How long will I wait for my order?

Delivery time depends on product availability:

  • We usually ship within 1-3 business days.
  • may require 7-14 business days to complete. The exact time is always stated in the product description.

6. Can I order several products from different brands in one shipment?

Yes – if you order products from a single brand, you'll receive them in one package. If you choose products from different manufacturers, they may arrive in separate shipments, but you'll still only pay for one delivery . What's more, if your order exceeds 500 PLN , shipping is completely free , regardless of the number of brands and shipments.

7. What payment methods do you offer?

In our store you can pay:

  • fast online transfer
  • BLIK
  • by payment card
  • traditional transfer.

8. Can I return the product if it doesn't fit?

Yes, by law, you have 14 days to withdraw from the contract and return the product without giving a reason (this does not apply to personalized products). Details can be found in the Returns and Complaints tab.

9. Do you ship orders internationally?

We currently operate in Poland, but if you would like to order our products abroad, please contact us and we will check the possibility of individual shipping.